Spa Coordinator at Luxury Day Spa Gaithersburg MD MD - Gaithersburg

Apertura Futura: Spa Coordinator at Luxury Day Spa Gaithersburg MD

Full Time • MD - Gaithersburg
Want to work at America’s best day spa?

Ready to do what you love?

Ready to make a difference and be an important part of our Team?

Come join The Woodhouse Day Spas, voted America’s best day spa in 2012 and 2013 by American Spa Magazine!

Purpose

The Spa Coordinator is responsible for the entire guest experience from booking of the appointment through completion of service, and with follow up on guest feedback.  The Spa coordinator is responsible for conforming to The Woodhouse standards set forth in the Team member Handbook and Operations Manual and will strive each day to exceed our guest’s expectations.

 

Responsibilities

-All front desk operations including check in/outs of guests and working regular desk shifts.

 

-Performs walk through of the entire spa throughout the day to ensure cleanliness, organization, and consistency 

 

-Assist staff in dealing with any difficult and demanding guests to ensure guest satisfaction -Responsible for Front Desk staff scheduling  

 

-Ensure the Front Desk reviews the Service Providers schedules for potential challenges and assists Service Providers with service preparations and clean-up when necessary-Update Front Desk schedules daily to ensure proper staffing based on business demands. Will always be thinking ahead to eliminate scheduling conflicts 

 

-Educates Front Desk and Guests on spa services and retail products-Coaches and evaluates Front Desk spa staff to ensure that staff levels meet spa needs, there is a high degree of motivation and retention of current staff, and high standards of quality are maintained in the spa 

 

-Ensures Front Desk takes inventory of retail products and supplies needed to run efficiently on a daily basis

 

-Is instrumental in the hiring process and training of front desk associates

 

-Is always recruiting talent for front of house positions and recommends top candidates for hire to the Manager

 

-Checks in daily with all front desk associates and sets consistent department meetings

 

-Maintains online guest satisfaction surveys and responds in a timely manner

 

-Assists with coordination and management of spa events to ensure the guests have an outstanding experience

 

-Is available days, nights, weekends and holidays

 

-Works directly with the Manager to uphold all spa standards and Front Desk protocols




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

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What You'll Find at Woodhouse

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

*Specific benefits vary by location

Growth
Nourish your career with ample opportunity for future training and growth.
Connection
Grow your clientele in a family environment committed to retaining talent and providing personal care.
Quality
Exercise your skills with all the tools at your disposal in a luxurious, full service atmosphere.
Employee Discounts
Retail discount, service discount, 25% friends and family discount, and national discount program with AT&T.
Bonus Compensation
Enjoy a unique team based compensation plan, monthly team bonus, end of year bonus.
Paid Time Off
Take time to take care of yourself with vacation, sick time, and holiday pay.