Work Hours
Varies. All positions must be filled in accordance with each location’s days of operation and business hours. 40 Hours a week
Purpose
The Hospitality Training / Brand Standards Coordinator functions at the front desk including guest appointments, translational accuracy in Zenoti and adherence to company policies and procedures and retention of Concierge. The Hospitality Training / Brand Standards Coordinator is responsible for conforming to The Woodhouse standards set forth in the Team member Handbook, Operations Manual and Owners and will strive each day to exceed our guest expectations.
Responsibilities
- All Hospitality operation and management including check in/outs of guests and working desk shifts.
- Assist and Oversee the opening and closing the spa
- Performs walk through of the entire spa daily to ensure cleanliness, organization, and consistency.
- Communicates effectively with the Hospitality team in person and through our Communication application
- Assist staff with daily tasks and duties, as well as Oversee them
- Update front desk schedule daily to ensure proper staffing based on business demands.
- Assist staff in dealing with any difficult and demanding guests to ensure guest satisfaction.
- Work in coordination with the Spa Director to ensure Front Desk is doing guest “sweeps” and are being done to exceed guest expectations
- Educates Hospitality and Guests on spa services and retail products.
- Coaches and evaluates Hospitality spa staff to ensure that staff levels meet spa needs, there is a high degree of motivation and retention of current staff, and high standards of quality are maintained in the spa.
- Participates in hiring of Hospitality team members and responsible for training of Hospitality team members.
- Sets goals and holds accountable all Hospitality associates
- Contributes to the performance reviews of all Hospitality team members with input to the Spa Director and Owners.
- Checks in daily with all Hospitality associates and sets consistent department meetings.
- Acts as overall Spa Manager with The Guest Experience Manager when Spa Director or Owners are not present.
- Assists the Spa Director and Owners on special projects.
- Flexible work schedule to support business needs.
- Acting Spa Manager in conjunction with the Spa Director when Owners are not present
and report all anomalies to the SD and Owner
- Works directly with Spa Director and Owners to uphold all spa standards, Hospitality protocols, protect the Woodhouse brand and meet business objectives.
Organizational Structure
Hospitality Training / Brand Standards Coordinator reports directly to the Spa Director and will work closely with the Spa Director and Owners and Hospitality Inventory Coordinator.
Education, Experience and Training
Hospitality Training / Brand Standards Coordinator must attend the Training Program set forth by the Spa Director, including completion of the Woodhouse system training. Experience in guest relations and guest service is a must.
Skills needed include leadership, computer, organizational, communication, and retailing. This job description is subject to change upon demands of Exceeding Guest Expectations For Internal Use ONLY and is Not to be copied without written permission
Minimum 2 yrs management experience
At Woodhouse, our treatments curate moods, moments and memories that last well beyond our walls. But mood care isn’t just a service we provide. It’s a lifestyle we live. With a luxury environment, family mindset and ample opportunity for growth, Woodhouse provides a premier spa experience with the wellbeing of our team members in mind. Hone your skills. Grow your customer base. Join the team and feel the difference that providing real lasting care can make in your life today.
Want to be a Master of Mood Care?
We are seeking individuals who are passionate about caring for people. If you have outstanding skills in your field, as well as great organizational, communication and retailing skills, we have a spot fo you on the Woodhouse team.
